Last updated: May 2026

Thank you for purchasing from our website. This Refund and Returns Policy explains the conditions under which refunds may be granted for digital products and services.

1. Digital Products

All products sold on this website are digital goods. Once an order has been delivered (including license keys, download links, or activation details), it is considered used and non-returnable.

Due to the nature of digital delivery, we generally do not accept returns.

2. Refund Eligibility

Refunds may only be considered under the following conditions:

• The license provided is invalid or not working, and our support team cannot resolve the issue.
• You received a duplicate order by mistake.
• The product was not delivered within a reasonable time after purchase.
• A technical issue prevents activation and cannot be fixed after verification.

3. Non-Refundable Cases

Refunds will not be issued in the following situations:

• Change of mind after purchase
• Lack of compatibility with your device or system requirements
• Incorrect purchase by the customer
• Failure to follow installation or activation instructions
• Digital product already delivered and successfully used

4. Refund Request Process

To request a refund, please contact our support team with:

• Order details (email used for purchase)
• Proof of payment
• Description of the issue

Email: support@izotoperx.com

All refund requests are reviewed individually. We may require additional information before making a decision.

5. Processing Time

If approved, refunds are usually processed within 5–10 business days, depending on your payment method or bank.

6. Support First Policy

Before requesting a refund, customers are encouraged to contact support. Many issues (activation, installation, or errors) can be resolved quickly without needing a refund.

7. Policy Updates

We reserve the right to update or modify this Refund and Returns Policy at any time. Changes will take effect immediately upon posting on this page.

8. Contact Information

If you have any questions regarding refunds, please contact us:

• Email: support@izotoperx.com
• Phone: +1 (617) 577-7799
• Address: 7 Avenue de Lafayette, Boston, MA 02111, United States